Student Support for DE - Bibliography

Student Support for Distance Education - Bibliography
Sharon Stoerger MLS, MBA
sstoer@yahoo.com

Articles, Papers & Publications ~~ Books ~~ Other Resources

Online Articles and Web Sites

American Distance Education Consortium. "ADEC Guiding Principles for Distance Learning." July 24, 2002. http://www.adec.edu/admin/papers/distance-teaching_principles.html.
Anderson, Terry. "Practice Guided by Research in Providing Effective Student Support Services." The Third EDEN Research Workshop and International Conference, March (2004). http://www.change.co.nz/docs/eden/Anderson.pdf.
Brigham, David E. "Converting Student Support Services to Online Delivery." International Review of Research in Open and Distance Learning (IRRODL), January (2001). http://www.irrodl.org/content/v1.2/regents.html.
Burnett, Darlene J. "Innovation in Student Services: Best Practices and Process Innovation Models and Trends." http://www.scup.org/studentservices/iss-1.pdf.
Cain, Darrell L., Chip Marrara, Paul E. Pitre, and Sabrina Armour. "Support Services that Matter: An Exploration of the Experiences and Needs of Graduate Students in a Distance Learning Environment." Journal of Distance Education, 18, no. 1 (2003). http://cade.athabascau.ca/vol18.1/cain.pdf.
Commission on Colleges Southern Association of Colleges. "Best Practices for Electronically Offered Degree and Certification Programs." http://www.sacscoc.org/pdf/commadap.pdf.
Crawley, Anita. "Online Student Services Benefit All Students." Student Affairs Online, Winter 2004 (5, no. 1). http://www.studentaffairs.com/ejournal/Winter_2004/OnlineStudentServices.html.
Creighton, Joanne V. and Phil Buchanan. "Toward the E-campus: Using the Internet to Strengthen, Rather than Replace, the Campus Experience." Educause, March/April (2001). http://www.educause.edu/ir/library/pdf/erm0125.pdf.
Donoff, Sharon. "Online Support Services." iJournal, June 2004 (no. 8). http://www.ijournal.us/issue_08/ij_issue08_SharonDonoff_01.htm.
Gubbins, Janet. "Help Line: The Ultimate in Distance Support." http://www.westga.edu/~distance/gubbins11.html.
Halpin, David M., Stephanie B. Scheer and Barbara B. Lockee. "Supporting Distance Learners: The IT Studio Model." International Journal of Instructional Media, 2003 (30, no. 4). Full text available: EBSCO Academic Search Elite, Gale Expanded Academic ASAP, Wilson Education Full Text.
The Higher Learning Commission. "Guidelines for Distance Education." North Central Association Commission on Institutions of Higher Education, (2000). http://www.ncacihe.org/resources/guidelines/gdistance.html.
Hitch, Leslie P. and Pamela MacBrayne. "A Model for Effectively Supporting e-Learning." Commentary, March/April (2003). http://ts.mivu.org/default.asp?show=article&id=1016.
Javery, Christine. "Case Study in Developing Online Student Services: Lessons Learned." http://www.antshe.org/casestudy.pdf.
Kaplan, Jonathan and Vi To. "Making Distance Education More Personalized and Student-friendly." Learning Abstracts, October 2002 (5, no. 10). http://www.league.org/publication/abstracts/learning/lelabs1002.html.
Krauth, B. and J. Carbajal. "Guide to Developing Online Student Services." Western Cooperative for Educational Telecommunications, (1999). http://www.wcet.info/resources/publications/guide/guide.htm.
Kretovics, Mark. "The Role of Student Affairs in Distance Education: Cyber-Services or Virtual Communities." Online Journal of Distance Learning Administration, Fall 2003 (VI, no. III). http://www.westga.edu/~distance/ojdla/fall63/kretovics63.html.
Kvavik, Robert B. and Michael N. Handberg. "Transforming Student Services." Educause Quarterly, no. 2 (2000). http://www.educause.edu/ir/library/pdf/eq/a002/eqm0022.pdf.
LaPadula, Maria. "A Comprehensive Look at Online Student Support Services for Distance Learners." The American Journal of Distance Education, 17, no. 2 (2003). Full text available: EBSCO Academic Search Elite.
Levy, Suzanne. "Six Factors to Consider when Planning Online Distance Learning Programs in Higher Education." Online Journal of Distance Learning Administration, Spring 2003 (VI, no. I). http://www.westga.edu/~distance/ojdla/spring61/levy61.htm.
Luan, Jing. "Realigning the Wheels Using Innovation in Enrollment and Student Services." iJournal, September (2002). http://www.ijournal.us/issue_02/ij_issue02_JingLuan_01.htm.
Ludwig-Hardman, Stacey. "Learner Support Services for Online Students: Scaffolding for Success." International Review of Research in Open and Distance Learning (IRRODL), April (2003). http://www.irrodl.org/content/v4.1/dunlap.html.
Masie, Elliot. "Chapter 13: Hey, Who Moved My Administration & Support?" 701 e-Learning Tips, Summer (2004). http://www.masie.com/701tips/book/701_e-Learning_Tips.pdf.
McNickle, Cathy. "Online Support Services: What's Happening?" Networking 2001 Conference, October 17, 2001. http://www.flexiblelearning.net.au/nw2001/01_attending/papers/1_7McNickle.doc.
Mehrotra, Chandra Mohan, C. David Hollister and Lawrence McGahey. "Chapter 7: Support Services for Distance Learners." Distance Learning: Principles for Effective Design, Delivery, and Implementation, (2001). http://www.sagepub.com/Mehrotra/mhm7/ch7.htm.
Meyers, Paul and Heather Ostash. "Pulling the Pieces Together: Comprehensive Online Support Services." iJournal, June 2004 (no. 8). http://www.ijournal.us/issue_08/ij_issue08_MeyersAndOstash_01.htm.
Midwestern Higher Education Compact. "Internet-based Distance Learning: An Annotated Bibliography." June 2004. http://www.mhec.org/documents/distanceed0604.doc.
Moisey, Susan D. "Students with Disabilities in Distance Education: Characteristics, Course Enrollment and Completion, and Student Support Services." Journal of Distance Education, 19, no. 1, (2004). http://cade.athabascau.ca/vol19.1/MOISEY_article.pdf.
Oblinger, Diana, and Jill Kidwell. "Distance Learning: Are We Being Realistic?" Educause, May/June (2000). http://www.educause.edu/ir/library/pdf/ERM0033.pdf.
"Online Course Provides One-stop, Just-in-time Student Support." Distance Education Report, April 15, 2004. Full text available: Wilson Education Full Text.
Research and Markets. "Creating Electronic Student and Customer Services: Learning from Higher Education and Business." http://www.researchandmarkets.com/reportinfo.asp?cat_id=78&report_id=41892.
Rinear, Kathleen. "How to Deliver Integrated Support to Your Students." Distance Education Report, November 1, 2003 (7, no. 21). Full text available: Wilson Education Full Text.
Sener, John and Bob Baer. "MarylandOnline: A Gap Analysis of Online Student Services: Report on Administrator and Student Surveys." December 2, 2002. http://www.marylandonline.org/about/sponsored_research/gap_analysis.
Shea, Pat and Sue Armitage. "Beyond the Administrative Core: Creating Web-based Student Services for Online Learners." WCET LAAP Project, (2003). http://www.wcet.info/projects/laap/.

A summary of this project can be found on the U. S. Department of Education site at http://www.ed.gov/about/offices/list/ope/fipse/99ProgBk/fLAAPp245.html.
Smith, Susan. "Beyond Face-to-face: One Institution's Journey to Develop Online Student Services and Ways to Get Started." Student Affairs Online. Spring (2001). http://www.studentaffairs.com/ejournal/Spring_2001/services.html.
Southern Educational Regional Board. "Electronic Campus Best Practices." Distance Education Report, May 1, 2001 (8, no. 9). Full text available: Wilson Education Full Text.
Stoner, Michael. "How the Web Can Speak to Prospective Students." Chronicle of Higher Education, April 20, 2004. http://chronicle.com/prm/weekly/v50/i34/34b01001.htm. (must be subscribed to the Chronicle of Higher Education to access)
Tait, Alan. "Planning Student Support for Open and Distance Learning." Open Learning, 15, no. 3 (2000). http://www.teluq.uquebec.ca/cfad/resumes/cfad14466823-3.pdf.
Wagner, Linda. "Virtual Advising: Delivering Student Services." Online Journal of Distance Learning Administration, Fall 2001 (IV, no III). http://www.westga.edu/~distance/ojdla/fall43/wagner43.html.
Winterbourne, Susan. "Developing a Distance Learning Counseling Program." iJournal, September (2002). http://www.ijournal.us/issue_02/ij_issue02_SusanWinterbourne_01.htm.
Yalama, Nihat. "Effectiveness of the Student Support for Online Learners: The Facilitators' Point of Views." 11th Annual International Distance Education Conference, January (2004). http://www.cdlr.tamu.edu/dec_2004_proceedings/Yalama.pdf.

Books

Barab, Sasha A., Rob Kling, and James H. Gray, ed. Designing for Virtual Communities in the Service of Learning. Cambridge, UK: Cambridge University Press, 2004.
Burnett, Darlene J. and Diana G. Oblinger, ed. Innovation in Student Services: Planning for Models, Building High Touch/High Tech. Ann Arbor, MI: Society for College and University Planning, 2002.
Dalziel, Christine and Michele Payne, ed. Student Services. Washington, D. C.: Instructional Telecommunications Council, 2001.
Tait, Alan and Roger Mills, ed. Rethinking Learner Support in Distance Education. London: RoutledgeFalmer, 2003.

Other Resources

Support Services for Distance Education Students